NewSurvey - FDB Customer Survey

Personal/Business Details

Personal Details

Name	Account Number	Postal Address	Sex:
Required Field			Male Female

Age:	Phone	Email
18-24 25-31 32-38 39-45 46-52 Over 53 years	Length of 7 digits

Business Details

Name of FDB Branch	What is the Nature of Your Business	What Is Your Anuual Gross Turnover
	Agriculture Mining & quarrying Electricity, Gas & Water Manufacturing Private Individuals Real Estate Building & Construction Wholesale, Retail, Hotels & Restaurants Transport,Communication & Storage Professional & Business Services	Less than $30,000 $30,001 - $100,000 $101,000 - $500,000 More than $500,001;

Banking Habits

What is the reason for choosing FDB as the bank for your financing needs?	What is your preferred mode of contacting the Bank?
Efficiency Familiarity Location Pricing (Interest Rates) Courteous Customer Service Products from other banks not suitable to my needs	Face-2-Face Online/Digital Platforms

Customer Services

Personalised Customer Service

Have you been contacted by a Bank Officer through any of the following method over the last 12 months?
Face-2-Face Online/Digital Platforms Mail

General Customer Service

	Poor	Satisfactory	Good	Excellent	NA
How would you rate the efficiency/quickness and time taken to address your query?
When you were conducting your enquiry, how satisfied were you with the information provided?
When your application was being processed, how satisfied were you with the time in which it was processed?
The willingness to help by the customer service officer or any FDB staff.
How satisfied are you with FDB's online services?

Product Performance


a.	How satisfied are you with the product features/design?	Loan	Deposit
b.	How satisfied are you with accessing this product through our branches or online platforms?	Loan	Deposit
c.	How satisfied are you with pricing?	Loan	Deposit

d. What level of interest do you have in the following FDB products?

	Strong	Medium	Satisfactory	No Opinion
Agriculture (including fishing and forestry):
Agriculture Family Loan:
Vehicle/Equipment:
Business Loans:
Working Capital:
Wholesale and Retail Trading:
Equipment /Machinery:
Property Purchase/Expansion/Development:

e. What level of interest do you have in the following products?

	Strong	Medium	Satisfactory	No Opinion
Inclusive Lending (Finance for women and youth inclusive of those who are Living with disabilities)
Value Chain Financing (Finance and linkages to market)
Green Banking (Finance for environmental friendly, climate resilient or energy efficient purposes)

Media/Enquiry

Media Habits

Which is your preferred language of communication?	Which is your preferred medium for news?	How often do you visit the FDB website/social media page?
English Hindi iTaukei	Newspaper Radio Television Social Media SMS	Daily Weekly Montly Annually Never

How easy is it to browse our website?	Would you like to receive regular news on FDB products and services ?	If so, how do you want to receive
Easy Accessibility Difficult to Navigate	Yes No	SMS Email Social Media Website

Payment Channels

What is your current payment channel to FDB?
Cash at an FDB Branch Online

General

Customer Enquiries/Complaints

How would you rate the response from the Bank on your enquiry/complaint?	How satisfied were you with the time-frame in which the response to your enquiry/complaint was provided?
Fully answered my question/responded to complaint Did not answer my query/complaint Partially answered my question/complaint No response received	Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Neither Satisfied nor Dissatisfied

Corporate Social Responsibility

Environment	Gender Equity	The Community

Support During the Pandemic

General Comments

Overall how satisfied are you with the Fiji Development Bank?
Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Neither Satisfied nor Dissatisfied